1280 reviews

Big Rapids Auto Repair

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1

I got over charged for services i didnt ask for. Almost $300 later, and the problem i went in for still wasnt fixed.

We did talk about the repairs before moving forward. the water pump was falling apart, and so we needed to repair the water pump before we could drive the vehicle and diagnose the original concern. We talked and you did approve the water pump and I thought we told you this issue may be the original issue but we would need to repair it then move forward from there, but if that was not clear We do apologize. Our goal is to provide Honesty and Integrity with every experience and I know we needed to drive the vehicle to diagnose the original issue but we felt it not a good idea because if we had overheated the engine we would have been responsible to replace that and so we sold the water pump then figured out the other issue.

- Johnson's Automotive
5

First thing I noticed was how clean this place was. One of the nicest auto repair garages I've ever seen, very clean. Reason i went there was for a windshild replacement, turns out they were cheaper by $50 then the other place in town. I'd go back for anything I'll need in the future.

5

Great customer service and work on my vehicle! I will bring my vehicle to Johnson's for all of my repairs.

5

Very professional and helpful . Work was done in a timely manner and I really appreciate the diagnostics and options on getting things done. Will definitely be taking my vehicles back whenever I have a issue or just simple maintenance

5

They did a great job diagnosing and fixing an electrical problem

5

Very knowledgeable and professional I will come back.

5

It has to be at least 10 years. 10 years Ive been bringing repairs I don't want to deal with myself to Johnsons. 10 years they turn around and knock it out of the park with turn time and price. Ill Be coming back for the next 10 years.

5

Very professional and friendly service!

5

They got us in immediatly for a brake repair that we really needed and did so professionally, quickly and for a good price.

5

My family has been using your services for a number of years. We are completely satisfied with all your mechanical repairs and your straight forward honesty. That type of trust will brings us back for all our future needs.

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