Reviews

★ ★ ★ ★ ★

Johnson's Automotive - Mount Pleasant

After unexpected issues with my car, they were able to get me in to see a mechanic right away. They worked quickly to find and solve the problem. The front desk receptionists were so kind and welcoming as we were traveling with two dogs and an infant. They were helpful and very accommodating! We appreciated the amazing service and cleanliness of the space which had been newly renovated. If we are ever in the area, we will return!!

So happy to hear we were able to get you the answers you needed quickly.

- Johnson's Automotive - Mount Pleasant
★ ★ ★ ★ ★

Johnson's Automotive - Big Rapids

I brought my car in and they were very professional and kind when speaking with me. They described exactly what they were going to do and why, and never gave me any doubt! Also, I paid the quoted price, and when I needed connectors to fix some wiring, they called me beforehand to ask for my permission, and to discuss the price again. I am super grateful and would defo bring my car here again. I brought it in with 30 codes and left with 0! 😛😛

Awesome sauce that probably tells you how old I am. We appreciate you trusting us with your vehicle anything and everything. We do it electrical, engine, transmissions, steering, suspension, brakes, you name it we got you.

- Johnson's Automotive - Big Rapids
★ ★ ★ ★ ★

Johnson's Automotive - Big Rapids

Moved our son into Ferris and our car broke down. Johnson’s had great reviews so we trusted them to repair it. Great communication as to the problems found, what needed addressing, and what could wait. Thank you Johnson’s!

Your welcome, we are here anytime you all need us

- Johnson's Automotive - Big Rapids
★ ★ ★ ★ ★

Johnson's Automotive - Mount Pleasant

Thank you for leaving us this review.

- Johnson's Automotive - Mount Pleasant
★ ★ ★ ★ ★

Johnson's Automotive - Big Rapids

I had an electrical problem which are extremely hard to diagnose. Johnson requires a diagnostic charge for pinpointing the exact problem. Though a bit pricey it pays for itself be me not having to come back over and over to find the problem (diagnostics takes care of that. Their very courteous and offered me a free loaner as the part needed to be pickup next day.

Thank you. We understand auto repairs are expensive, and nothing is cheap these days. McDonald’s is like 13-14 dollars and used to be 7 just 7 years ago. lol, either way we always do what is right for our customers

- Johnson's Automotive - Big Rapids
★ ★ ★ ★ ★

Johnson's Automotive - Big Rapids

Paid them to fix my oil sensor in my Mercedes-Benz. They did not fix it. The light went off as soon as I left the parking lot when I called them back, they said bring it in. I brought it back in. They looked at it. They told me they would give me a call the next day. They never did so I had to call them myself. It cost me $1300 for that sensor. He proceeded to say if I bring it back in a third time he will put the OEM part on it. You’re telling me I paid $1300 but I’m not to fix my part and put the cheap version on. Will never go back on top of it. They will not Refund Worst automotive shop I’ve ever been to. I had to take them to court now.

We could not get the OEM part in time for you. So we used a high quality aftermarket and your Mercedes is likely not liking the aftermarket part. We didn’t want to use the aftermarket part, but it was all that was available due to the national backorder on that sensor from Mercedes. We have ordered the part. It will take time to receive it and we have given you permission to have it diagnosed and repaired at the dealership as you said you were never going to come back. If they diagnose it differently and repair it and it fixes it, we will give you your money back, but if it is the same part that needs to be replaced, we have offered to do that at no additional charge using the OEM part, but it was going to take some time to get because it is on backorder from Mercedes. It is your prerogative. If you do not wanna come back I understand but we cannot just give you your money back for service and parts. We have to try to fix the vehicle. And you need to be gracious enough to allow us the chance to repair it properly. But we can’t fix the problem without the vehicle. And we don’t believe we miss diagnosed it, but the aftermarket part is likely just not up to the standards of Mercedes. Also, when it came in after you brought it to the dealership the first time, it was 2 1/2 quarts over full of oil and the dealership did that. They should never have added oil, left it over full like that and I don’t know what kind of damage that was caused. But I have some ideas.

- Johnson's Automotive - Big Rapids
★ ★ ★ ★ ★

Johnson's Automotive - Big Rapids

P26A3 engine coolant bypass valve failed & was replaced. Good diagnosis & response.

Thank you

- Johnson's Automotive - Big Rapids
★ ★ ★ ★ ★

Johnson's Automotive - Big Rapids

Thank you for taking the time to send us a 5 star rating. We appreciate you

- Johnson's Automotive - Big Rapids
★ ★ ★ ★ ★

Johnson's Automotive - Big Rapids

Thank you, Bob. Look forward to anything you may need in the future. We’re here for you.

- Johnson's Automotive - Big Rapids
★ ★ ★ ★ ★

Johnson's Automotive - Big Rapids

Greg was very nice and helpful.

Yes he is. We love him. If there’s anything you need, we do it all. Give us a call.

- Johnson's Automotive - Big Rapids
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