Big Rapids Auto Repair

Thank you for your kind words! We appreciate your feedback and are glad to hear that you had a great experience with us. Let us know if there's anything else we can help you with.

We are very glad we could take care of your pickup Patrick! Thank you for taking the time to give our team a great review.

Thanks for the 5-star review Jake!

Dorion, thanks so much for sharing your experience! We’re thrilled to hear that doing our thing made your visit enjoyable! We are here for you when you need us.

Thank you for your vote of confidence Nick! We put our experience to work with every repair. Our team still learn something new everyday. That is a part of the excitement that comes with what we do. We appreciate your business!

Hello Jessica, we are disappointed to see this one-star review. We do understand that car troubles can be frustrating. At the same time, we expect our customers to know that some vehicle issues are intermittent. One moment everything is great, the next not so much. It's like a child who is sick at home and shows no signs at the doctor's office. Knowing this, it is easier to understand why we spent extra time trying to diagnose the problem. We went the extra mile (test drives, diagnostics, etc. at no extra charge) to get the problem to replicate itself. Lastly, we invited you to bring it by when it is acting up again and we will test it further (no charge). Bringing a vehicle back to the shop is common, but not everyone will offer to invest more time at no charge. Ultimately, we are glad another shop was able to look at the car while it was acting up and diagnose the problem. We wish it was acting up when we had it, but unfortunately, that was not the case. You have the option to keep your review at one star. You also have the option to increase it by a star or two. Most people reserve the one-star review for situations where no attempt was made to remedy the situation. That is not the case here. We wish you safety on the roads and the best of luck in the future.

Tyler, you left a one-star review for the same vehicle and issue as Jessica. Our full response has been left with Jessica‘s review. However, We truly wish you the best and we hope to provide the best to all our clients. Sometimes the vehicle's issue is intermittent. We truly wanted to get you the answers. We tried hard but it was not acting up. We asked you to come back at no charge when it was acting up, but it looks like you went with another option. Thank you.