They have a lovely sitting room with very comfortable seats available. They were very nice and did not pressure me into fixing other issues with my car. It was a nice "this is other things we found, call us if you'd like us to get it fixed up for you". While waiting for my car to be done, I couldn't help but hear their communication between the various workers. They seem to respect each other and value each others ideas and opinions. Overall it was a wonderful experience, I'm looking forward to my next visit. (knock on wood, hopefully not soon).