5

Excellent Service, they take great care of my old truck!!

5

5

5

As usual, I received excellent service. Everyone is very friendly and helpful , as well as being efficient! Really appreciate the service at Johnson’s!

5

I bring all of our personal and company vehicles to Johnson Automotive. That's probably 15-20 vehicles in all. They do great work with incredible integrity. Their prices are always fair and if you have an issue they always work to make it right. I highly recommend them without hesitation.

5

My wife and I were coming home from a little getaway and it was pouring rain on the highway when our windshield wipers suddenly quit working. It was 1 pm and we knew were weren't too far from Big Rapids and there is a Chevrolet dealer there. I immediately called the dealer to explain our dilemma and they said, "we can't help you today." Not knowing what else to do next, we drove to the first Big Rapids exit and almost immediately saw JR Customs and Collision. I spoke with the secretary there and although they don't do that type of work, they suggested Johnson's Automotive and even called them. Johnsons said to bring the car right over. We did and, incredibly there was another family there already with the exact same problem with the exact same car! So, Johnsons took immediately took both vehicles back at the same time, analyzed them and found we both needed the same thing; a new wiper transmission assembly. Obviously they didn't have these parts in stock but they found them somewhere else in town (likely the dealer!) and got them over to the shop quickly. They then proceeded to fix both cars on the spot. Lastly, when they were pulling our car back around to the front, they noticed a noise in our tire and brought it back again. They discovered that while we were driving alongside the highway in the pouring rain without windshield wipers, we had run over a nail. They fixed that too! I can't say enough good about this place and would trust these folks with my life. They were courteous, helpful and efficient, not to mention they had a very nice and clean waiting area with a an equally nice bathroom for customers a well as free coffee too. I'm not from Big Rapids, but if I were, I would go to Johnson's every single time. Wish they were located in our town! Thanks so much guys! When our dealer told us "NO" you saved the day and we surely appreciate it!

5

Honest and reliable staff and service

4

5

Johnson’s got us right in and fixed our problem right the first time and in a very timely fashion. Job well done. Thank you

5

As always, excellent service and communication! Would highly recommend Johnson Automotive for all of your vehicle needs!

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