1

Shady place, completely diagnosed my truck wrong told me I needed a new transmission and the wanted a ridiculous amount for a rebuild trans. Ended up being a cv joint. After all of that they try and charge a diagnostic charge they didn't do.

5

Johnson's has once again exceed expectations when servicing a vehicle of mine. It was probably the busiest week of the year for big rapids, graduation week. My car was in a very poor condition. The brakes were mostly gone. After dropping off my car I received a call from one of the technicians who very calmly explained the entire situation he was looking at. He gave me an entire break down of the procedures needing to be done. He also broke apart the estimate into each individual procedure that could be done independent of each other. This was extremely helpful because I was able to prioritize the most important repairs my car needed. I ended up having my rear brake pads, rotors and calipers replaced. Johnson's was able to fit me in to their already booked schedule during the busiest week of the year, finished on time if not early, and treated me with respect and patience. I intend to return for future repairs.

5

This was my 1st experience with this shop, but it will not be my last! They were very busy, but still managed to squeeze me in and got my repair done very quickly and at a GREAT price. I will absolutely be back! I was confident my teens car was safe & back on the road again. Thank you guys so much for the excellent work!

5

I will recommend this establishment for all your auto repairs and maintenance

5

I called Johnson’s for my Jeep that had the engine light come on. They got me in quickly, and were able to fix everything for me the same day for an extremely reasonable rate! Every single person I spoke to was knowledgable and kind. I will definitely use them again!

5

By far the most awesome place to get your minor to major repairs done. Adam & Mike run a smooth front office. Best auto repair facility in Big Rapids. No place else for me.

Adam is new to the office but does a fantastic job. Thank you

- Johnson's Automotive
5

Having a kid in college and away from home is hard enough. But now enter car problems when as a parent you are 2 1/2 hours away. Adam was awesome in helping to identify urgent vs. non-critical issues. Adam’s honesty and transparency has lended me the confidence that as my kid continues her college career in Big Rapids, we know we have an automotive repair shop we can rely on for any future repairs.

5

5

5

Amazing staff and outstanding service!!!!

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