This shop caused more issues than they fixed. I brought my truck in for a no start and a coolant leak both problems fixed while creating multiple new issues. My ABS light was on post service and they took it back inside to check it out and it’s just a sorry it happen while it was here… I now have a massive exhaust leak that was not present before service, A blown speaker seriously? It’s not like a minor crackle either the speakers is completely junk… I called and talked to “Lee” who is in charge or the owner I’m not sure but told him my issues and he disregards it and takes no responsibility for his horrible technician. I have already filed my complaint with the state of Michigan. People get screwed by auto shops daily don’t let them screw you over as well.
This vehicle is a 2008 Ford F150. The exhaust manifold studs are broken off like every Ford F150 in that year range, do to rust. As for the speaker I don’t know if it worked or not because we never listen to customers radios. Our policy is to turn the radio off as well as the blower fan so that we can listen to the vehicle for issues related to mechanical repairs. We don’t even have a radio in the shop. Nobody listens to the radio. We’re too busy talking to each other and listening to vehicles. The ABS light was on after the repairs and I was not responsible but thought it fair to pull it in the building and diagnose the issue for you even though it was not anything we did the vehicle needs a rear ABS sensor located in the rear differential housing, the differential which has bearing failure And is leaking very badly. I stated to you, I would go ahead and replace the sensor when you rebuild the rear differential (you have your own bearing kit and wanted us to rebuild the diff but we do not install customer supplied parts) and you were very upset about a lot of things as we went through the process with you. However I will not admit to doing something wrong when we did nothing wrong. You can ask anyone who knows me, I am the first one to admit when we did something wrong. I’m not gonna admit to doing something wrong when Rust is responsible for your exhaust leak, the rear differential damage is likely due to your ABS light and in 2008 speakers failed very commonly and we don’t listen to speakers unless a customer asks us to diagnose a speaker issue. We don’t damage customers vehicles and we didn’t damage your vehicle. We performed everything you told us to do and we made it very clear that this vehicle was very crusty and rusty, and we were going to struggle to complete the job, there were many other things quoted because it needs many other things. If we had damaged your truck in any way we would’ve been the first ones to say we did, we didn’t so it is what it is, I only tell the truth. I know you’re going through some tough times like the rest of the world and all I wanna do is help you get to a better place. Life is tough. I hope things get better for you. All repairs performed are still under warranty.
- Johnson's Automotive - Mount Pleasant