Big Rapids Auto Repair

Always pleased ! Very friendly and informative.

I went to Johnson's Automotive after visiting several local garages, including a Ford dealership, because my Ford Escape was doing some really crazy, unpredictable things. I was over the moon happy with Johnson's before they even worked on my car, simply because I felt like they were taking my concerns seriously, the other garages made me feel like they were just blowing me off, like I was just a crazy old lady that was making up these stories about the weird things my car was doing. Johnson's were thorough and honest, walked me through everything they were doing. In the end, they were open and honest, they said, they didn't know if they had fixed it, but didn't seem to be any more issues with it. It has been a week now, and my car is working perfect, as it did before all the strange issues started. I am just elated to have somebody validate my concerns and address the issues. I will definitely be a returning customer for any future repairs. Thank you, Lee!

They recommended that I have a rusty part of my coolant system replaced and , upon my agreement, ordered the part for the repair. I came in to have it fixed and , as usual, am very happy with the results.

They do remarkable service and go above and beyond. I’ve never had an issue and I’m grateful to have them fix any repair I have. Y’all are awesome.🙂

They gave a very detailed explanation of what was wrong with my vehicle along with what they did to fix the problem. Staff was very helpful and caring.

I would definitely recommend Johnson Automotive to anyone. I was visiting from out of town and called because my check engine light came on. They got me in the morning of the next day and were able to diagnose and fix my vehicle. They even gave me a loaner vehicle while I waited. They were honest, kind, and prices were reasonable.

While dropping off my vehicle, the person at the front desk came across to me as rude, was difficult to work with, and the information from them was so unclear; I had to double-check the shop was capable of working on the vehicle. I was quoted a grossly inflated price. I called another shop, and the total price was about $1,000 less, with OEM parts. I would not return here.

Problem taken care of! Price was reasonable, communication was outstanding and I had my car back in a day!