Big Rapids Auto Repair

We took my van here for an oil change and inspection before we drove it to Florida. It was 2 days before we left and I didnt use the van again after that, so I assumed everything was good to go and didn't check anything under the hood before we left. We got halfway through our trip and the check engine light came on, we stopped to check it out and discovered the cap on the coolant reservoir wasnt on and the coolant was nearly gone. It was a mistake on our part to not double check before we left but we assumed a professional would do their job thoroughly. I got a call from the owner after leaving this review so I am changing from 1 star to 3 stars. The owner expressed his apologies which I very much appreciate. He cares enough about his customers and company to make that call. We all make mistakes so I will try this shop again in the future but will be sure to have them double check everything.

We took my van here for an oil change and inspection before we drove it to Florida. It was 2 days before we left and I didnt use the van again after that, so I assumed everything was good to go and didn't check anything under the hood before we left. We got halfway through our trip and the check engine light came on, we stopped to check it out and discovered the cap on the coolant reservoir wasnt on and the coolant was nearly gone. It was a mistake on our part to not double check before we left but we assumed a professional would do their job thoroughly.

Friendly, helpful, good and timely service.

As always, fast, personal service. GREAT people that know what they are doing!!

Courteous and professional at Johnson's. I was visiting my sister from 800 miles away when my air conditioning went out and they scheduled an appointment, checked the system out and performed a recharge of they system and added coolant and we were ready to go. Would definitely use them again if I ever encounter issues in Michigan again. My sister also uses them for her repairs and service.

Honest, thorough, fair! These guys were great. We broke down passing through big rapids after picking up a camper. We had several people suggest Johnson's, they were closed but we chanced having it towed there anyway. They called first thing Monday after hearing our voice mail. The trans was blown in the truck we had picked up the day before the break down. They were very busy, but hearing we were stranded in town until the truck was fixed, they squeezed us in, working early and late hours. Promised to have us on the road by Friday, trans came in on Wednesday, was installed that day. Unfortunately the transfer case was also a problem. They called around found a local shop to weld aluminum, we were back on the road Thursday! A day earlier than promised. Thanks to these great guys, we were able to continue the journey home! Highly recommend Johnson's!

Transmission went out on Monday. Had new transmission with 3 year warranty installed by Friday afternoon for pickup. Fast and efficient with repair.