I deeply appreciated that when I called I was taken seriously, being I am female! I loved that the tone of their voice didn't change because I was a girl calling with an issue! That to me gained their respect, right out of the gate. When they called to talk to me about something else that needed to be fixed they were sweet about it and explained everything in details I understood. The repair work has been amazing I have Air conditioning again and I don't have to worry about breaking down! I will recommend these guys to everyone I know! They had my truck done in one day, even tho it was a 6hr job! 100% for the staff on friendliness when I picked it up as well and they explained the warranty for the parts and labor to me and I am a very happy customer! I did make an appointment to have the work done, it was not an emergency break down.