3

I was told the problem was The fuel pump. They changed it out and that did not fix the problem. So they told me they were gonna work on it that night because They think it was the line that went into the gas tank it could’ve been something that came apart. They never started working on it till the following Monday. I didn’t like the fact that I had made an appointment to have my truck worked on they stopped working on it and worked on somebody else’s vehicle before mine was done. I was told good things about this place but that did not fit into my criteria as being a professional business you don’t stop working on somebody’s vehicle till it’s done. On that Friday I thought they were working on it they never called me.I was getting worried that something must really be wrong I called them and that’s when I found out that they had never even worked on it that day that they moved to somebody else’s vehicle.

I understand your concerns. I think that if I remember the conversation we had, I stated that because of the issue we were going to have to Try to squeeze it back in "I can't make any promises at this point". You seemed ok with that (because you agreeed to those terms) and then we found that we were unable to squeeze it in on friday so we used a slot on monday to get it back apart and fix the issue. I thought I called you but if not I should have called you on friday evening to let you know it was going to be monday before we could get it worked in, I am sorry about that.

- Johnson's Automotive
5

5

My daughter is a student up there. So helpful for a dad out of town. Very trustworthy.

5

5

Very responsive and service was conducted in a professional manner. My vehicle was towed to this business due the vehicle breaking down and being approximately 2 hours from my home. The diagnosis news was "bad news" (engine) but Mike provided a no pressure itemized approach. I was skeptical at first using another mechanic/ shop but I decided to proceed and was very pleased with the end result. I did this all over the phone since the vehicle was towed to their location on a Sunday. When I picked the vehicle up I was very impressed at the cleanliness of the customer area and this alone is just another example which shows the commitment Johnson's Automotive has to their customers.

5

Great customer service great Auto Service very polite and very detailed I recommend this automotive repair shop to everyone

5

5

5

They did a great job replacing my brakes. I’m a happy returning customer!

5

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