5

Excellent Service - Quick turn around on repair and great communication.

Thank you for the recognition, Michael! It is a huge encouragement when our clients communicate their satisfaction. The phrase "no news is good news" should not be true. You serve as a great reminder to all of us that we should invest a few moments every day to boost others' spirits.

- Johnson's Automotive - Big Rapids
5

Good people good work

Thank you for your vote of confidence in our team Nevin! It means a lot to us that you took the time to give us a nice shout-out.

- Johnson's Automotive - Big Rapids
5

I trust the people at Johnson’s Automotive to take care of my vehicle.

I can still remember the day when you and your husband came to the hospital to visit me 10 years ago. Customers like you are not just customers at all, you are friends and their family. Thank you. I loved your husband dearly

- Johnson's Automotive - Big Rapids
5

They got my truck in and did my alignment and the repairs needed , very efficient and had it done in the expected timeframe , very polite and great customer service, thank you!!!

1

This shop overcharges you and will lie about it.

5

Great service at a fair price. Highly recommend for any vehicle issues. They were able to get my vehicle in on short notice and repair it within 24 hours. Very well done.

5

Great customer service! I would definitely take my vehicle to them again. We had no issues with our car and employees that work there. A+

1

I brought my vehicle in for them to tell me why my vehicle was grinding and not wanting to fully turn. They ended up giving me quotes for over $8,000... They told me I needed wheel bearing and tie rods replaced but I had just had them replaced. I told them that Belle Tire had been working on my car and it had been in the week prior for all new tires alignment and one of the part to be fixed. And that Belle Tire had also replaced several other tie rods and parts over the last several months... So after hearing this they started backpedaling and told me that if any of those parts are good they will reuse it... But they had just told me they were bad... He pushed for stuff to be fixed that was already fixed and he would not listen to me on what I really needed fixed. Thank goodness I went and got a second opinion my wheel bearing and tie rods are fine. Turns out the CV axle seal is bad and was getting dirt in there which is why I was getting a grinding. And I couldn't turn my steering wheel because the ABS sensor was off. When the guy kept pushing for the wheel bearing and that stuff to be done. He told me that there might not even be anything wrong with the back end even though he just got done quoting me over $3500 bc that stuff was bad... and then the final kicker is when he said "we're taking a stab in the dark"... I paid $130 for them to tell me what was wrong with my concerns of my vehicle and instead they tried to screw me over. I'm a single mom of four kids and I'm downright upset that they would do this to me.

2

Hello Alan, We are disappointed to see that you had a 2-star experience. We do our utmost to provide excellent service to each valued client. Please email us at [email protected] to give us with a few more details that will help us provide you with a 5-star experience.

- Johnson's Automotive - Big Rapids
5

Excellent customer service

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