1282 reviews

Big Rapids Auto Repair

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5

Fast service from friendly guys, comfortable waiting area, and always free WiFi!

5

A neighbor highly recommended Johnsons Automotive since I just moved to Big Rapids area. I described my problems I was experiencing with my 2003 Chevy avalanche, bad had 236 thousand miles on it. They diagnosed the problems, with getting parts for my problem it took them two days to repair the truck, which was fine with me. They found my universal joints arrested out and had some axle problems and of course an air conditioning problem. They replace them all and the truck is running great. So my neighbor's recommendation are Johnson's automotive was a good one the time it took to repair it and the cost was fair. I highly recommend them.

5

Very professional and friendly personnel. Great workmanship and I highly recommend to service your vehicle.

5

I am a 100% disabled veteran. I chose this shop a little over 2 yrs ago for the car i had. I got a oil change and a free list of estimates for other work that needed to be done. They never make you feel pressured. They give you peace of mind on if its safe. They even organized the issues from most urgent to least. A mechanic shop you can trust. Plus they give a veterans discount. I personally am very pleased.

We can not thank You enough, and I know You probably hear it a lot. We hope you understand that this precious country is ours because people of all types were willing to give everything they had to protect and serve for our Freedom. We give 100% here at Johnson's, but you gave and we Thank you from the bottom of our hearts.

- Johnson's Automotive
5

I had an appointment today. Got there and they took me right in. Problem was my AC was not putting out as I thought it should. Rather than drive it 80 miles to the Kia Dealership I took it to Johnson's. The car is brand new and due to new technology in the air conditioning system, Johnsons could not perform the necessary maintenance BUT, the gentleman that helped me found two local businesses (competitors) that he called and said they could do the work. Until now, I have never seen a business recommend a competitor and I have been driving for nearly 60 years. I would give them 10 STARS if possible.

Thank you Tom. We try to do it the right way and on time is one of the goals. Thanks again

- Johnson's Automotive
5

I left a 1 star review and they didn't publish it on the website. Classic. Just like their poor ability to speak to women.

I have the right to make it right with you before publishing. That is pretty standard. However, I also have responded to every single 1 2 3 4 star review personally and I publish all of them immediately when I do so. I understand there is a way to trick people into believing everyone is happy and that is not fair nor what this company stands for. If I did not say in the last review of 1 star, I will say it now, I am Lee Johnson and if there is an issue I need to know and I am glad you reviewed a 1 star, but if you do not allow us to make it right , There is nothing more I can do for you, than to address the issue with the staff. The only people that get to experience the better us is everyone else. I would like to make it right with you and still be able to serve you, but you would have to be willing to come back in to do that and that is your choice. Thank you again

- Johnson's Automotive
1

You can fix your car or pay rent the next two months , but not both. Estimate doesn't make sense for amount of work needed, price way too high. Besides the fee just for them looking. Man I talked to was not very easy to talk to and explained things to me (a female) like I was a 5 year old playing with a toy car.

We where not trying to speak to you like a 5 year old, for that I am sorry. I do not have your name so I can not look into the price for what was estimated. If you would like resolution you can call and ask for Lee Johnson. If I am not here the staff will take a message and I will get back with you.

- Johnson's Automotive
5

Good job and friendly staff of people!

5

Very happy with this establishment. Service personnel are helpful and friendly and timely. Will definitely return and recommend to others.

5

Personalized service.

Hi Neal. Thanks for coming up and hope you have a great year and many more. God Bless you. I have always looked up to you and your family. I know no one is perfect, but your life reflects the lifeof one who has listened and obeyed. Thank you

- Johnson's Automotive
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