Big Rapids Auto Repair

I have to say it is also Great customers (friends)like you that make doing my thing so easy. We thank you. Hyundai is a good make.

We specialize in all Parts of the vehicle, but Air Conditioning is my favorite! I am so happy to be able to get that a/c compressor replaced for you. Thank you

Thank you for your wonderful words. You said just what we try to accomplish everyday. Starter trouble is never a fun day. Thanks again

The problem is that we have seen the "free diagnostics" from others be really more like free guesses, and that is not the same as a diagnosis. We are not trying to lie to you or anyone else ,but this may seem this way based on the differing of opinion on what diagnostic means. We see many people that come in hear after getting "free diagnosis" form many other shops in the area. Those customers gladly payed for our diagnosis because the repair they received did not fix the issue and now they would like to look into it deeper, or the other shop just flat out say they don't have the equipment to diagnose farther. Some have even said "go to Johnson's they have a better scanner". Scanners do not fix cars they give the Technician the information needed to asses the situation to a degree, and then he/she has to physically test components in order to see what is not working properly. Most of those steps do not happen when diagnosing for free. If those steps do not happen I call that guessing and I and my team "do unto others as you would have them do unto you" meaning I would not want to be told I was getting free diagnosis when really I was getting free guesses. I am Sorry if I sound rude, I am not trying to be rude. I am trying to be honest. I would truly like to know if someone does truly free diagnosis, but it is hard to ensure you are doing the right thing for the community sending people to someone you have never worked with, Hoping they are treating the people you sent to them with the level of honesty and integrity you yourself try so hard to uphold.

I see that we recommended the sway bar links in history, and is it not awesome to get a through inspection when you get the time to bring your equinox to the shop. I push my employees to imagine they ARE the customer. This helps each one to remember to look it over, because a lot of wonderful customers do not get the opportunity to get that professional opinion each time there vehicle is in for service. We are maybe the only chance they have to truly know what needs to be repaired. Thank you for that opportunity.