3

Not happy with the change in cost from quote

The price should not have changed without you being aware that it had changed. If you were not made aware of the change then we will compensate you for the difference. We have made it a policy to never do work without the customer attention and approval. please contact us so we can make it right with you.

- Johnson's Automotive
5

Fast, friendly, and reasonable.

1

Called for an estimate. Was told 40 dollars for a diagnoses two days ago. Called back for a double chexk on the estimate. Got told 80 dollars today for a diagnoses. Then told something about a 1500 dollar differential rebuild when asking about wheel bearings. Very dishonest and very rude over the phone. I will never do business with this place because of this.

It is not our policy to change anything up on you. The information the second time around was leading us to believe the vehicle needed a deeper look into the issue. This is why we changed to a diagnostic rate that is more money, because it requires more time. I am sorry if that was not clear. We said if it is not as simple as a wheel bearing and needs all the bearings in the differential replaced, it may be something like $1500 to do that. Also the rear wheel bearing ride on the axle shafts and if it needs shafts and bearings it may be $1500 for that repair. We should have never given you a quote like that over the phone, because we need to diagnose the issue. We should have stuck to what we had said a half dozen times, "we need to look into the issue before we can tell you how much it is to fix it" some of these Dodge rear differentials are $3000 used. I am sorry we did not have the right answers for you. The offer still stands If you would be willing to pay for us to look at it we will give you the answers you need or desire. Thank you

- Johnson's Automotive
5

Best service shop in town!!! True to their word, honest, and fair. They service all our agency vehicles and are the first place we call for EVERYTHING!

5

Everyone was very nice and kept us in the loop of what was going on with our repair. The only thing I wish someone had offered was a loaner car. If we would have know we would not have had wasted money on a rental.

We are so happy to be able to serve you in a great way. We are also learning about the need to offer things like the loaner. if you let us know your needs when you drop off next time, we will see if the loaner is available. Thank you again

- Johnson's Automotive
5

This place is a pleasure to deal with. Nothing hidden, just great service!!

5

Great service

5

I came in for a transmission flush. Everyone I spoke to was very nice. The waiting area is very clean and has comfortable seating. They also have a Keurig available. I was in and out in about an hour and a half. Great experience and would highly recommend this place!

Hey it was a pleasure to work on the ford escape. We look forward to serving in all your vehicle needs.

- Johnson's Automotive
5

This is the second time I have done business with Johnson automotive. They fixed store with a nail in it. It didn’t take long to fine the problem and fix it. Great work . Thank you so much. Blessings Jan Alber

5

Always a solid price and honest work at Johnsons. Lee, Bill and Adam are just a few who make this place great. Of course without those we never see, it would not be what it is today.

I have to say it is also Great customers (friends)like you that make doing my thing so easy. We thank you. Hyundai is a good make.

- Johnson's Automotive
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