5

Amazing service amazing people, My son and I had an unfortunate and unexpected car issue and they got us in ASAP!

5

My guy generally does the work on our cars. We rebuilt the entire engine of a VW Passat CC and still had a pesky code hanging out. We took it apart and double checked our work and put it back together 2 more time and the code remained. Finally dropped it off at Johnson’s as we assumed it was computer related and was beyond the equipment we wanted to invest in. They hooked it up, clear the code (which we were not able to do) and checked the systems, and that was that. We has some small, petty work left (a sway link bar, a speed sensor, and a broken valve stem) that we gladly asked Johnson’s to button up for us and this car has been a daily driver and has had 0 issues or lights. A smooth ride! Super fair prices! We’d been sitting on this build for a while because we were planning to haul it to the VW dealership in Bay City and knew that would come with a pretty penny. Then Johnson’s opened right around the corner from us in Mount Pleasant and we gave them a shout and they said they had what it takes to take care of it and we kept our business local. Then my Ford Fusion. We replaced the battery and alternator about 6 months ago. More recently, intermittently, I began getting “Service Charging System” codes however no performance issues and the battery, alt, starter all continued to check out as good. I don’t use my car often but when I do, I am generally out of town. Last thing I wanted was to be stranded out of town. I stopped by Johnson’s. They had me in and out within an hour. Their best guess was there was a power surge at some point and it cause over 15 power related codes to different systems to show up however they were dormant. They were cleared and they did some further testing which all came out clean. Johnson’s went the extra mile and said “our best educated guess is this was a fluke that needed cleared. If this problem shows back up, bring it back and we will waive the initial diagnostic fee that you paid today and dig deeper.” That’s good business. This makes me so happy to know Mount Pleasant has Johnson’s. 6 years ago, this Ford sat with a seized engine after another shop in town put an incorrect oil filter on my engine and it hemorrhaged all of the oil. That shop hid behind every avenue they could when a mistake happened when all I wanted was my car back in operating condition. I’ve been very gun shy about going back to any shop. I’m so glad that now I can run to Johnson’s when a repair exceeds our equipment, expertise, or ambition to do it at home when needs arise. Thank you Johnson’s

5

The owner, Lee Johnson, is truly a good man. I came in with a tough situation, and instead of brushing me off, he took time out of his day to help — not just with my truck, but as a human being. You don’t see that kind of character in this world much anymore. Greg was solid too. Both of them went above and beyond. Real people, real respect.

I am proud of you. We discussed many things as we spent time together. I will try to remember to give you a call soon. I Hope that God is with you. He will listen to you, so make sure to talk to Him.

- Johnson's Automotive - Big Rapids
5

Definitely recommend! They were easy to schedule with and got me right in. The pricing was fair. They are very knowledgeable, got everything on my list I asked for fixed for me. One of the parts installed failed (factory error) and they got me right back in and replaced it at no cost. These are my new go to guys! :)

I just installed calipers today that both the calipers are seized. I do not understand the remanufacture quality one will be great the next no good. I’m glad we were able to get that taken care of for you and that you were not upset with us about it. Things Take time to work out and we’re always there for you

- Johnson's Automotive - Big Rapids
5

I am new to Big Rapids, my car needed service and I did not know where to go. Someone told me about Johnsons Automotive here in town . I gave them a call told them what I needed, they got me an appointment quickly. My car was repaired and I was on my way home . Very friendly and helpful ! Would definitely recommend them.

5

As usual, the work was completed inWork was completed the work was completed

5

Thanks for the review. We are here for your every vehicle needs. Thanks again

- Johnson's Automotive - Big Rapids
4

We hoped for a 5 star experience if there’s anything we can do to make things better let us know

- Johnson's Automotive - Big Rapids
5

I was in Big Rapids from out of state and had truck issues. Johnson Automotive was nice enough to work me in and get me back home. Other shops said that they were too busy, but JA listened to my dilemma and got me back on the road. For that, I was truly grateful and impressed.

You are more than welcome

- Johnson's Automotive - Big Rapids
5

Professional, friendly, trustworthy.

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