5

Hey, we really appreciate you

- Johnson's Automotive - Big Rapids
5

Highly recommend Johnson’s automotive repair. I was an out of town person driving on the highway going up north. I suddenly had a car issue. I called around and found this place. They were able to get me in fast and quick with my out of town circumstances . I met the owner Lee and he was so nice! I highly suggest using their services, as they are honest quick and effective. You’ll also be supporting a business that is owned by a good person!

1

We have been very busy lately and I apologize if you did not have a very good experience. Please don’t hesitate to call us. Let us know what we can do to earn a five star from you.

- Johnson's Automotive - Big Rapids
5

We've had a lot of issues with my vehicle lately, so have had to make multiple trips into the shop. There were some challanges with one of the repairs, but the team was diligent in their efforts to get it figured out. Very thankful for their hard work!

Thank you very much. We work really hard and don’t always hit the mark perfectly but I’m glad you had a great experience.

- Johnson's Automotive - Big Rapids
5

Thank you, Darren. I hope you have a great year.

- Johnson's Automotive - Big Rapids
1

We took our vehicle here because we saw great reviews.... please dont.. dropped off on a Monday, with some lights on dash for abs, traction control, and vsc.. on wed they called and said to fix that and a few other things was going to be $2600.00. Ok let's get it done. So Friday we get a call that its done. We work out of town and couldn't get there till after they closed. Got in the vehicle started it... well the dash lights are still there And a new one.. check engine.... We called that next Tues to get it back in. Thursday my husband got a call that its another $1100.00... ok but now I'm angry, we pick it up and still has the lights on the dash.. I will say that it does break better than it has since we owned it, but the hassle of everything, the money and not feeling like it got fixed, with now a check engine light on...

I am sorry to hear this and we will gladly look at the check engine light for free. When we finished the lights were all off and we did not expect anything to come back on however we did state to bring it back if any lights came on. It was here for brake work and had a lot of work done around the brakes and wheel bearing. We stand behind everything we do and would gladly try to get to the bottom of this issue.

- Johnson's Automotive - Big Rapids
5

I trust Johnson's to take care of all my vehicles' needs, both foreign and domestic. They are prompt, friendly, knowledgeable and just all around "good people." If it's not right, they'll make it right. Thanks, Johnson's ~ One call and I know I'm good to go!

Well, I’ll tell you nothing speaks to my heart like serving others with integrity and I can tell that you’ve experienced what we were looking for so I just wanna say thank you so much. you’re right one phone call is all it takes. We want to be ready for everything and we are ready for anything you need. Give us a call. We can answer any question whether it’s send it to the body shop ( and a recommendation.)or whether it’s yes, we can do that and we will.

- Johnson's Automotive - Big Rapids
5

Fast, thorough and affordable!

5

My husband and I got stranded in Mount Pleasant after our truck overheated. I called Johnson’s, they got us in within 40 minutes and back on the road within 2 hours. Shout out to the office manager, Katie! Staff is super friendly and professional. I can’t thank them enough!

5

Just moved to Big Rapids to go to Ferris. I ran over a manhole on a dirt road where they were doing construction. My car started to make weird noises. I knew I should get it looked at before it could potentially end up being a bigger issue. They looked at it right away, and also took it for a test drive to figure out what was wrong. The dust cover broke off, and was wedged in between my calipers and brakes. They ripped it out and didn’t charge me for their time. The guy at the front desk and the guy that looked at my car were kind to me. Being away from home they gave me a sense of security about the safety of driving my car. Thank you Johnson’s Automotive.

I am so glad we could help with that issue. There’s nothing worse than the uncertainty of a potentially dangerous situation. I’m glad it wasn’t dangerous and that we were able to get it fixed for you. Thank you very much and welcome to Big Rapids.

- Johnson's Automotive - Big Rapids
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